Delivery & Returns

UK Deliveries

An express courier delivery service is used, the costing is available for on-line purchases of fabric, wallpaper, silks & cushions for all postcodes in England, Wales, Scotland and Northern Ireland.

Delivery is free of charge on orders of £300 or over.

European & International Delivery

International & European courier prices are calculated at the point of sale through the courier company Interparcel, with all quoted prices are in UK sterling.

Please Note: Badgers of Bohemia is not liable for any import or custom duties that may occur in the process of shipping internationally.

Once an order is placed with our on-line Badgers of Bohemia shop it will be dispatched within 3 working days if in stock, unless the ‘lead time’ states otherwise.

Please note: Our courier will need a signature for delivery. We operate a 48 hours delivery for UK though this may vary depending on postcode and access. EU delivery is 3-5 days from dispatch. International delivery can be up to a week from dispatch. We shall not be liable for delays and/or failures in delivery if we cannot gain access to the property.

Please ensure that someone will be in at the delivery address you have supplied on the day specified. If no one is in, the courier will leave a card or send an email to notify you that they were unable to make the delivery. You will then have three days to contact the courier for redelivery. If you fail to contact the courier in the specified timeframe, they will then redirect the item back to us. If you require the item to be dispatched again after it has been returned to studio, you will be charged for packing and dispatching again.

Delivery dates are not guaranteed but we will do our utmost to ensure goods are delivered within the stated date or soon afterwards. If you have not received your order within 10 days from placing your order please contact our customer service team at mail@badgersofbohemia.co.uk to track down the non-delivered product(s).

Please be aware that due to the ongoing issues with Russian customs clearance, we are currently unable to deliver to Russia.

Cushions cannot be delivered to Australia and New Zealand due to custom regulations on the feather pads. Please contact our showrooms to order cushions without pads.

Risk of Damage in Transit

We Badgers of Bohemia carry the risk of loss or damage to the products until you receive them. The products belong to you when you have received them and have paid us in full. If you return the products to us for any reason, they will become our property and be at our risk from the time we receive them.

Returns

We very much hope you will be delighted with your Badgers of Bohemia purchase. However, if for any reason you are not completely satisfied we are happy to offer a refund on all goods returned to us within 28 days from the dispatch of order provided they are in the original packaging (where applicable), unused and in a re-saleable condition.

Unfortunately we are unable to accept the return of goods that are printed to order or fabric and wallpaper which is cut to your specifications, unless faulty.

When you buy online you have additional rights as a consumer under the Distance Selling Regulations. If you as the purchaser notify us in writing to the email address or returns address below, of your wish to return an item within 7 working days of receiving it, we will refund you for both the purchase price and the delivery charge. Please make sure you take reasonable care of the item whilst it is in your possession, and that it’s returned to us unused.

Please use one of the following methods when returning goods, if you have any other questions please do contact us: mail@badgersofbohemia.co.uk

By Post and Courier Service:

Returns addressed to:

Badgers of Bohemia, Studio Unit 13 Acorn Industrial Estate,

Kingston-upon-Hull, East Yorkshire, HU5 4HF, UK.

Please retain a certificate of posting from your post office or a record of the courier tracking number as proof of postage / shipping.

Thank you and please note, your statutory rights are not affected.

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